I can’t log in, what should I do?

If you are having issues logging in, be sure to check the following:

  • Double-check that you’re using the correct email and password you registered with
  • Forgot your password? Reset here

I forgot my password, what do I do?

No worries!  If you have forgotten your password, from the homepage, select the “login” button on the top right-hand corner of the site.  Select “forgot password” , enter your email address and select the Reset Password button. We will email you to reset your password.  

 Didn’t get the email to reset your password? Double-check your spam folder, sometimes these emails get sent to Spam!  If the email is not in your Spam folder, use the live chat feature in the bottom right corner of your account and we will assist you.

How do I change my password?

You can change your password from your Account Settings and update your login information here.

How do I update my email address?

If you need to update your email address, open a support ticket through Ivy and our team will reach out to personally assist you.

How do I edit my company information?

You can edit your company information in your Account Settings.

How do I delete my account?

If you want to delete your account, contact our support team by opening a support ticket through your Ivy account.

Have more questions about contacting our support team? Click here.

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