Houzz Pro uses a company called Stripe to process online payments. Stripe is one of the largest and most secure payment processing companies in the world.
Here's how Stripe processes payments:
Your client pays by credit card or bank transfer on a proposal, invoice, or retainer request.
The payment is processed on Stripe.
Stripe deducts the processing fee from the payment (1.2% for bank transfer payments and 3.1% for credit card payments).
Stripe transfers the funds to your bank account, which takes approximately 2-3 business days. Payments are bundled into payouts at the end of the day UTC and sent out early in the morning UTC. By this logic, let's say you received a payment at 9:00pm PST on April 24th, which is early morning UTC on the 25th, we'd expect to see that payout occur by the end of the day on the 27th UTC.
Your bank posts the funds in your account. Most banks do this immediately when they receive the transfer from Stripe, while other banks can sometimes take a day or so to post the funds.
We are unable to accommodate refunds for online payments at this time.